Solutions

How do I cancel or edit an Auto Delivery?

You can cancel or edit the quantity, ship-to, or payment option for an existing auto delivery through your Auto-Delivery Manager in the Account Management section of your TripleClicks Member Center. Here are the instructions:

To EDIT an Auto-Delivery (delivery date, quantity, etc.):

1. Go to the Auto-Delivery Manager from the Member Center at TripleClicks.
2. Click the “Edit or cancel one or more Auto-Delivery orders” link at the top of the page.
3. To adjust the quantity of an item, see the Quantity column beside the item’s name. Enter the quantity desired and click the “Update” button.
4. To adjust payment method, backup payment method, billing address, shipping address, shipping method, or processing date, refer to the Order Summary section.
5. Click the “Submit” button at the bottom of the page to confirm your changes.
6. Your change(s) has now been saved and will take effect the next time your Auto-Delivery is processed.

To CANCEL an Auto-Delivery:

1. Go to the Auto-Delivery Manager from the Member Center at TripleClicks.
2. Click the “Edit or cancel one or more Auto-Delivery orders” link at the top of the page.
3. Click the “Remove” button under the item you wish to cancel.
4. Click the “Submit” button at the bottom of the page to confirm.
5. Auto-Delivery for this item has now been cancelled.  You will no longer receive or be charged automatically for this item.